Delete Your Data in the App
The simplest way is to delete your account inside Elsewonder. This works for guest accounts and registered accounts alike, and you do not need to enter your password again.
- Open Elsewonder.
- Go to Profile, then tap Settings.
- Tap Delete My Data.
- Confirm the deletion when the app asks you to.
When the deletion is complete, the app signs you out and returns to the welcome screen. If your account has an email address, a confirmation email is sent to that address.
Have a Google Play subscription? Deleting your account does not cancel it. Cancel it in Google Play first, as described in Subscriptions and Google Play.
What Is Deleted
When you delete your account, the following is deleted or cleared on our servers:
| Data | What happens |
|---|---|
| AI jobs | AI processing jobs linked to your account are deleted, together with their files. |
| Project records | Any project, uploaded-image and export records linked to your account are deleted. |
| Verification codes | Pending email verification codes are deleted. |
| Device links | The links between your account and your devices are deleted. |
| Account details | Your email address, name, password and guest identifier are removed from the account record. The email address is replaced by an anonymous placeholder. |
| Sessions | Every active session is signed out. |
The account record itself is not removed. It stays, without the details above, together with the records listed in What We Keep, and Why.
Deleting your account does not delete everything. Some records are kept, some processed images are not linked to your account, and your projects, drafts and gallery photos stay on your phone. The next sections explain each case.
What We Keep, and Why
We keep some records after deletion because we need them to meet legal, tax and accounting obligations, to handle disputes and refunds, and to prevent fraud and abuse. They are kept for as long as they are needed for these purposes.
| Record | Details |
|---|---|
| Account record | The scrubbed account record and its internal ID. It no longer contains your email address, name, password or guest identifier. |
| Purchase records | Subscription and purchase records, and the billing notifications we received from Google Play. We keep these mainly for legal, tax and accounting obligations and for handling disputes and refunds. |
| Grants | Any administrative or entitlement grants made to the account. |
| Usage profile | The account’s legacy usage profile. |
| Usage records | Records of the earlier credit system: credit purchases and per-action usage entries, if the account has any. |
| Email hash | A keyed hash of your normalized email address, used to prevent abuse of free features. It is not your email address itself. |
| Device profile | A device profile that holds a keyed hash of the app-installation identifier. |
| Photo fingerprints | SHA-256 fingerprints (hashes) of photos processed with Face Makeover. A fingerprint cannot be turned back into the photo. |
| Server logs | Logs recorded by our servers. |
Images Not Linked to Your Account
Our servers store some processed images without linking them to an account — for example the results of Makeup, Sharpen, Image Blender, Skin Retouch, GIF effects and Funny Mode, and of exports from the editor that apply filters or adjustments. Because these images are not linked to your account, deleting your account does not remove them.
They remain on our servers until we remove them; there is no automatic deletion schedule for them yet. You can email support@elsewonder.com to ask us to look for them and delete them. To find them we may need details such as the date and the tool you used, and without an account link we cannot always identify a file.
Data on Your Phone
Deleting your account does not remove your projects, drafts or saved photos from your phone:
- Projects and drafts are stored only on your phone. Elsewonder keeps at most 10 drafts, for up to 7 days.
- Photos you saved to your gallery stay in your gallery.
To remove Elsewonder’s data from your phone, uninstall the app or clear its data in Android settings. Delete any gallery photos you no longer want yourself, in your gallery app.
Subscriptions and Google Play
Deleting your Elsewonder account does not cancel a Google Play subscription.
If you have a subscription, cancel it in Google Play before you delete your account: open the Play Store and go to Payments & subscriptions → Subscriptions.
Google keeps its own records of your purchases under Google’s privacy policy. The subscription and purchase records that we keep are described in What We Keep, and Why.
Advertising Data
If you use Elsewonder Free, Google AdMob processes advertising data under Google’s policies. You can:
- reset or delete your Android advertising ID in your phone’s Android settings;
- change your ad consent choices in the app under Profile → Settings → Privacy Options, when that option is shown.
Requesting Deletion Without the App
If you cannot use the app, you can ask us by email to delete your account:
- Write to support@elsewonder.com from the email address of your Elsewonder account.
- Use the subject line Data deletion request.
- We may ask you for information to confirm that the account belongs to you. Never send your password by email.
Guest accounts have no email address, so we may not be able to identify a guest account from an email request. For a guest account, deleting from inside the app is the reliable way.
We answer deletion requests within the time limits set by applicable law.
Deleting Specific Data and Your Other Rights
You do not have to delete your account to remove some of your data. You can email support@elsewonder.com to ask us to delete specific data while keeping your account, or to access or correct your data.
Your rights are explained in the Privacy Policy.
Contact
This page applies to Elsewonder: AI Photo Editor for Android (com.buldailabs.elsewonder). Elsewonder is developed and provided by Samet Buldanlıoğlu under the developer name BuldAI Labs (Türkiye). BuldAI Labs is not a company or other legal entity. On this page, “we”, “us” and “our” mean Samet Buldanlıoğlu.
For deletion requests and any question about your data, email support@elsewonder.com.
See also the Privacy Policy, the Terms of Service and the Contact page.